We understand that sometimes purchases are not always right.

We offer a 21-day hassle-free return policy on all orders. If you're not completely satisfied with your purchase, you can return it back to us for store credit or an exchange. Simply ship it back using your local courier at your expense, and we'll take care of the rest. Please send us an email with your order number so we can provide you with the return address.

Returns must be requested within 72 hours of receiving your item and returned to us within 21 days. Once we receive your return, please allow 2-3 business days for your return to be processed. 

Please note, we do not issue refunds for a change of mind. We do not issue refunds unless the item is deemed faulty.

 

TERMS & CONDITIONS 

The item/s must be in original condition, with all tags still attached and in the original packaging. 
Please be sure to take care when trying on garments, as we do not accept garments that have makeup marks, stains and/or smell of perfume or body odour.
 

Item/s must not have been worn, washed or altered in any way. Premium Clothing has the rights to deny any item/s that aren't returned in their original condition, without the tag attached or smelling of body odour/fragrance, marks/stains and it will be returned to the customer. 

Return costs are at your expense, we do not offer free returns. If the package does not reach us safely we will not be able to process your return. We recommend sending with a postal service with tracking to avoid any issues.

 

FAULTY ITEMS

If you have received a faulty item please email us at info@premiumstore.co.nz with supporting imagery so we can determine the next course of action. All items will be assessed upon the return and deemed faulty by us. Faulty items do not include those that have already been worn. 

 

SALE/PROMOTIONAL CODE ITEMS

Returns are not accepted on sale/promotional items. 

 

CANCELLATION POLICY

No cancellations or changes can be made once an order has been placed.

 

COST OF RETURNS

The return shipping cost is to be covered by the customer. This cost will not be reimbursed from Premium Clothing.

 

ORGANISING A RETURN

If you've met the above requirements please return your item/s within 21 days of receiving your order. We will not be held liable for any item/s returned to a location other than the one we provide.

 

RETURNS AND EXCHANGE TIMELINE

We try our hardest to turn your returns around as quickly as possible.

Please allow 2-3 business days for your return to be processed. All credit notes will be sent via email so please be sure to double check your email address.

 

By using our website, you agree to our Terms of Use. We may change or update these terms frequently. Our website information may not always be 100% accurate and this can include pricing information or product availability. We reserve the right to correct, add or change any information at any given time, and we do apologise in advance for any inconvenience if this does occur.

If there are any queries in regards to your purchased item, please contact us at: info@premiumstore.co.nz